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Commercial Support Coordinator

  • Are you immediately available and looking for a long term office based role which offers career progression and training opportunities?
  • Do you have proven experience within an office based role ideally concentrating on Sales Support and customer service?

Our Client based in Waterbeach is looking for a Commercial Support Coordinator to join them on a temporary to permanent basis.

Duties include:

  • Maintain compliance with all company policies and procedures
  • Processing of Sales orders in a timely manner onto the company I.T. system
  • Processing of re-scheduling in a timely manner as required by customers
  • Dealing with email and calls from customers
  • Processing Sales quotes under the direction of the Sales Team Leader/Customer Service Manager
  • Use and updating the company CRM system with customer order and contact details
  • Dealing with customer issues and resolving in line with company policy
  • Informing customers of delays in their orders
  • After sales support to all customers
  • Commercial support (Purchasing/Sales/Shipping/Marketing)
  • Supporting the Commercial Director as required
  • Any other duties that may arise from time to time

Applicants must demonstrate the below:

  • Excellent verbal and written communication skills
  • Excellent computer proficiency (MS Office - Word, Excel and Outlook)
  • Understanding of SAP B1 would be useful but not essential
  • Customer Service and Sales Office experience
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

This is a temporary to permanent opportunity available for an immediate start working 37.5 hours per week Monday - Friday. The company offers free on site parking, and a company healthcare and bonus scheme following transfer to permanent employment.

This vacancy is being advertised by Crem who are acting as an employment business.


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