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Customer Service Executive

  • Location

    Bury St Edmunds

  • Sector:

    Customer Service

  • Job type:

    Temporary to Permanent

  • Salary:

    £11.50 - £12.50

  • Contact:

    Emily Hunt

  • Contact email:


  • Job ref:

    Jobs in BSE - CREM - EH - CSE

  • Published:

    about 1 year ago

  • Expiry date:


  • Are you an experienced Customer Service Professional?
  • Do you have excellent IT and communication skills?
  • Are you available immediately?

Our client is an established manufacturing business based in the heart of Bury St Edmunds. Following a period of unprecedented growth they are looking for an experienced Customer Service Executive to join them on a Temporary to permanent basis. Applicants must be able to start immediately.

Duties will include:

  • Liaising with Clients on order status and returns
  • Logging orders and enquiries on the in house system
  • Speaking with production and warehouse teams to maintain SLA and delivery times
  • Dealing with enquiries via email and telephone

Person specification:

  • Previous CS experience within an office environment
  • Manufacturing or FMCG/Production experience would be a distinct advantage
  • Excellent IT skills including in house management systems ( SAP/Epicore etc)
  • A confident communicator with excellent written and spoken English skills
  • Able to stay calm under pressure and problem solve effectively

Hours of work are Monday - Friday 9 - 5.

This position is for an immediate start and is being advertised by Crem who are acting as an Employment Business.


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