Crem Recruitment has been appointed to recruit for a key business within the Customer Service sector to facilitate their busy operation at this important time.

Our client is looking to recruit a Service Account Manager to work at their busy offices in Newmarket.

Duties

• Manage customer SLA’s and KPI’s
• Handle customer complaints and incidents
• Offer exceptional customer service and maintain customer relationships
• Manage and oversee team members and delegating workload to direct reports
• Improve service procedures, policies, and standards
• Present and communicate effectively with customers/stakeholders of all levels
• Reporting writing and analysing data

Hours

• Full Time - Monday to Friday, offices hours.

Personal Specification

• Strong customer-facing skills
• Exceptional written and verbal communication
• IT Literate
• Experience pitching and communicating ideas to stakeholders of all levels
• Strong commercial acumen

If this sounds of interest to you, then please do not hesitate to contact us or click apply.

All social distancing policies will be followed due to government guidelines. Crem Recruitment will also ask you to fill out a COVID-19 questionnaire to protect yourself and the workforce.

Crem Recruitment Ltd. acts as an employment business for the supply of temporary workers, and as an employment agency in recruitment for permanent roles.